Crowned Jewels-Return & Exchange Policy
Thank you for supporting crowned Jewels. All pieces are made in limited runs. Please read our policy before placing an order.
Order Verification - To reduce fraud and lost packages, the billing address and shipping address must match on all orders.
orders with mismatched addresses will be canceled and refunded, minus any processing fees.
DELIVERY & SIGNATURE REQUIREMENT- ALL PARCELS REQUIRE A SIGNATURE UPON DELIVERY.
If no one is available to sign, the carrier will follow their standard re-delivery procedures.
Crowned Jewels is not responsible for packages marked “delivered” with a valid signature but not received.
RETURNS ELIGIBILITY- We accept returns within 7 days of delivery under the following conditions:
item is unworn, unwashed, and in original condition with all tags attached
item is not a final-sale, limited drop, or marked “no returns” at checkout
Return shipping is prepaid by the customer unless the item arrived damaged or we shipped the wrong item.
4. EXCHANGES- Exchanges are subject to availability. If your size is sold out, we’ll issue a store credit or refund. Email us within 7 days of delivery to start an exchange.
DAMAGED/WRONG ITEMS- If your order arrives damaged or incorrect, email support@crownedjewels81,com within 48 hours of delivery with photos. We’ll cover return shipping and send a replacement or refund.
REFUNDS- Once we receive and inspect your return, refunds go back to the original payment method within 3-5 business days. CashApp/Zelle/Apple Pay refunds are issued to the same account used at checkout. Original shipping fees are non-refundable.
Non-Returnable Items- Items marked “final Sale” or “Limited Drop”, Gift Cards, Items damaged due to customer error
SHIPPING ADDRESS CHANGES- We cannot change the shipping address once the order is placed. Cancel and reorder if you need to update it.
Contact- Questions? Reach is at support@crownedjewels81com or DM @Crownedjewels81 on Instagram